IT Lead

Founded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town, to deliver exceptional customer experiences through the power of Microsoft Teams and AI-driven insights. Our commitment to innovation, customer focus, and accountability drives our success.

We are seeking a dynamic and experienced professional to join our team as the technical lead for Infrastructure & Operations, reporting directly to the Global Head of Cloud Operations. In this pivotal role, you will be responsible for ensuring the health, security, and performance of our IT systems, including HelloID, EntraID, Azure AD, Intune, Microsoft O365 suite, and desktop support. You will oversee technical relationships and SLAs with outsourced IT partners, provide advanced troubleshooting and incident management, and lead automation initiatives using PowerShell and other tools. Additionally, you will manage IT assets, collaborate with internal stakeholders to implement innovative technologies, maintain compliance with security policies, and ensure smooth onboarding and offboarding processes.

At AnywhereNow, we are committed to fostering a Growth Mindset. We believe in continuous learning and improvement, encouraging our team members to embrace challenges, learn from feedback, and persist in the face of setbacks. This mindset is integral to our culture and drives our commitment to innovation and excellence.

Key Responsibilities

• Act as the technical lead for Infrastructure & Operations, proactively ensuring the health, security, and performance of IT systems, including HelloID, EntraID, Azure AD, Intune, Microsoft O365 suite, desktop support and Datacentre consolidation and transitions.

• Oversee technical relationships and SLAs with outsourced IT partners responsible for delivering global IT infrastructure and support services, ensuring optimal operational performance;

• Provide technical guidance on advanced troubleshooting, issue escalation, and incident management, ensuring rapid and effective resolution of complex technical challenges;

• Lead automation initiatives using PowerShell and other automation tools to streamline internal processes, enhance productivity, and ensure robust application management.

• Ensure accurate tracking, management, and reporting of all IT assets, coordinating closely with external providers to maintain a secure and efficient asset management lifecycle;

• Collaborate closely with internal stakeholders to identify, evaluate, and implement cutting-edge technologies, staying at the forefront of innovations to meet evolving business requirements;

• Maintain and ensure compliance with security and IT policies, procedures, and documentation, including security protocols and regulatory requirements;

• Ensure smooth onboarding and offboarding from an IT perspective, including provisioning laptops and IT equipment for new hires, deactivating accounts for offboarding employees, and coordinating the return of IT assets.

Why we would like to have a dialogue with you

We pick competencies over experience. Can you convince us that you possess the following competencies:

•  Customer centricity: the ability to provide high-quality service for employees, including understanding their needs, solving problems, and responding to feedback;

• Relationship-building: The ability to build strong relationships across the organization, and to establish a strong network of contacts and collaborators;

• Integrity: The ability to act ethically and with honesty, and to follow through on commitments;

• Communication: The ability to communicate clearly and effectively with individuals across the organization, and to be responsive to their needs and concerns;

• Consistency: The ability to maintain uniformity and reliability in actions, behaviors, and performance, ensuring predictability and trustworthiness;

• Proactiveness: The ability to anticipate and take initiative in addressing potential challenges or opportunities before they arise, demonstrating foresight and proactive problem-solving;

• Positive attitude: The ability to maintain a positive attitude and to spread positivity to others.

Competencies are key, but to be successful in this role you need to bring a few essentials to kickstart the conversation:

Key experience: 

• Proficiency in managing IT systems such as HelloID, EntraID, Azure AD, Intune, Microsoft O365 suite, and desktop support;

• Familiarity with managing outsourced IT services, including performance management and escalation processes;

• Familiarity with PowerShell or comparable scripting/automation tools;

• Proven experience in IT management or a similar role, with a strong focus on vendor and partner management;

• IT certifications (e.g., Azure, ITIL) are a plus but not mandatory.

Some last notes

As we have a hybrid working policy in The Netherlands, we expect you to be at the office in Rotterdam at least twice a week.

AnywhereNow is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We accept difference and we thrive on it for the benefit of our employees, our products, and our community.

Please note that we have a background check policy. The background check differs per country and position. If you would like to know more, the recruiters are happy to answer any questions!