Presales Consultant - UK

About AnywhereNow

AnywhereNow is a leading global UCaaS provider with 240+ employees across 22 countries, specializing in AI-powered customer engagement solutions. Following recent strategic acquisitions including Deepdesk (AI customer support), and Tendfor we're expanding our capabilities in dialogue software and intelligent contact center solutions. As a Microsoft partner, we deliver innovative communication platforms that transform how businesses connect with their customers.

About the role

We're seeking an ambitious Presales Consultant based in the UK to support our expanding client base and drive technical sales excellence across our dialogue software portfolio. This is a pivotal role within AnywhereNow's global Sales Team, offering an exciting opportunity for a tech-savvy professional ready to take on an international sales challenge.

As our Presales Consultant, you'll bridge the gap between client requirements and technical solutions, playing a crucial role in converting prospects into satisfied customers through expert demonstration, consultation, and proof of concept delivery.

Key Responsibilities:

Solution Design & Technical Consultancy

• Identify and design solutions to meet clients' technical requirements, leading workshops to scope and architect fit-for-purpose implementations

• Provide expert technical guidance and support throughout all stages of the presales process

• Conduct pre-sales product demonstrations showcasing our dialogue software capabilities

• Evaluate and deliver proof of concepts for both prospective and existing customers

Sales Enablement:

• Support RFP and tender responses with technical expertise and documentation

• Create and deliver compelling technical and product presentations to internal and external stakeholders

• Collaborate closely with the Sales Team to qualify opportunities and progress deals

Process Improvement & Documentation:

• Proactively identify opportunities to enhance presales processes and team efficiency

• Maintain and improve technical documentation and knowledge resources

• Support the Professional Services team by providing clear technical requirements for solution implementation

Customer Centricity - The ability to provide high-quality service (to customers), including understanding their needs, solving problems, and responding to feedback

Innovation - The ability to generate and implement new and innovative ideas to solve problems and create new business opportunities

Systems Thinking - The ability to understand the interdependencies and complexities of a business or project and to develop integrated solutions that are scalable and adaptable to future changes

Proactiveness - The ability to anticipate and take initiative in addressing potential challenges or opportunities before they arise, demonstrating foresight and proactive problem-solving

Adaptability - The ability to adjust to changing situations and work effectively in environments that may be uncertain or unpredictable

Collaboration - The ability to work effectively with others and to build strong relationships based on trust and mutual respect, recognizing that everyone has something to contribute

Communication - The ability to communicate clearly and effectively with individuals across the organization, and to be responsive to their needs and concerns

Essential Requirements:

Competencies are key, but to be successful in this role you need to bring a few essentials to kickstart the conversation:

Experience & Expertise

• Preferably 4+ years in a customer-facing role

• Expertise in Microsoft Voice Technologies and Microsoft 365

• Awareness of HTML, JavaScript, CSS, and related web technologies

• Experience integrating third-party APIs

• Proven track record implementing and supporting technology solutions based on Microsoft Voice technologies

• Commitment to staying up to date with new-to-market technologies to deliver industry best practice service offerings

What We Offer

• Opportunity to work with cutting-edge AI and dialogue software technology

• Exposure to international clients and markets across our 22-country footprint

• Career development within a rapidly growing, acquisition-active organization

• Collaborative, innovative culture with a global team

• UK-based position with flexibility to support international time zones

Some last notes:

Customer Centricity - The ability to provide high-quality service (to customers), including understanding their needs, solving problems, and responding to feedback

Innovation - The ability to generate and implement new and innovative ideas to solve problems and create new business opportunities

Systems Thinking - The ability to understand the interdependencies and complexities of a business or project and to develop integrated solutions that are scalable and adaptable to future changes

Proactiveness - The ability to anticipate and take initiative in addressing potential challenges or opportunities before they arise, demonstrating foresight and proactive problem-solving

Adaptability - The ability to adjust to changing situations and work effectively in environments that may be uncertain or unpredictable

Collaboration - The ability to work effectively with others and to build strong relationships based on trust and mutual respect, recognizing that everyone has something to contribute

Communication - The ability to communicate clearly and effectively with individuals across the organization, and to be responsive to their needs and concerns

Essential Requirements:

Competencies are key, but to be successful in this role you need to bring a few essentials to kickstart the conversation:

Experience & Expertise

• Preferably 4+ years in a customer-facing role

• Expertise in Microsoft Voice Technologies and Microsoft 365

• Awareness of HTML, JavaScript, CSS, and related web technologies

• Experience integrating third-party APIs

• Proven track record implementing and supporting technology solutions based on Microsoft Voice technologies

• Commitment to staying up to date with new-to-market technologies to deliver industry best practice service offerings

What We Offer

• Opportunity to work with cutting-edge AI and dialogue software technology

• Exposure to international clients and markets across our 22-country footprint

• Career development within a rapidly growing, acquisition-active organization

• Collaborative, innovative culture with a global team

• UK-based position with flexibility to support international time zones

Some last notes:

Is chaos a bit of a guilty pleasure for you? Then be prepared for some excitement because no day is the same at AnywhereNow and enjoy the ride. These difficult roads will substantially add value to your development and work experience because they often lead to beautiful destinations!

But the real reason to choose us? You get the opportunity to experience what it's like to work with proud, smart, devoted and cooperative colleagues who are passionate about our dialogue products and Microsoft technology. Just like you, they go the extra mile to deliver top-notch solutions. If this sounds like what you're looking for in a team, then we definitely tick that box!

Information Security Responsibilities

All employees are responsible for supporting and maintaining the organization’s information security standards. This includes:

• Adhering to all applicable information security policies, procedures, and guidelines at all times.

• Protecting company, customer, and partner data from unauthorized access, disclosure, alteration, or loss.

• Using company systems, devices, and networks in a secure and compliant manner.

• Promptly reporting any suspected or actual security incidents, breaches, or vulnerabilities to the appropriate team.

• Completing mandatory information security and data protection training as required.

• Ensuring that confidential information is handled and stored securely in line with company policies and legal requirements.

Failure to comply with information security responsibilities may result in disciplinary action.