Renewals Specialist

We are looking for a Renewals Specialist who loves coordinating all the pieces of the renewals process, providing our customers with a seamless renewal experience meeting their objectives and timelines.

As a Renewal Specialist you are the backbone of the renewal lifecycle: driving accuracy, efficiency, and collaboration. This role primarily works behind the scenes to streamline operational processes, supporting the account teams, ensure compliance with pricing and policy standards, and bring business insights through forecasting, tracking and analysis. The Renewal Specialist is critical to securing revenue continuity and enabling customer success. Success in this role requires meticulous attention to detail, an analytical mindset, and a proactive approach to client engagement

The ideal candidate should have a background in renewals or revenue operations within the software industry (SaaS).

Key roles and responsibilities: 

• Collaborate with Sales, Customer Success Manager, Partner and Back Office teams to facilitate smooth, timely and tailored customer renewals.

• Manage renewal pipelines in our Dynamics CRM, through Renewal Opportunity records, preparing renewal quotes, pricing configurations, and amendments

• Continuously improve data and record health as you work through ensuring client contacts, contracts and renewals process data points are accurate, and reinforcing best practice across other teams

• Forecast, track, analyze and report on a rolling year forecast of renewals

• Use analytics to evaluate performance, identify risks, and improve retention strategies. Leverage insights to support retention, risk and expansion strategies

Why we would like to have a dialogue with you

We pick competencies over skills and experience. Can you convince us that you possess the following competencies:

• Communication: The ability to communicate clearly, accurately and effectively with stakeholders, and to be responsive to their needs and concerns;

• Collaboration: The ability to work effectively with others and to build strong relationships based on trust and mutual respect, recognizing that everyone has something to contribute;

• Customer centricity: the ability to provide high-quality service to customers, including understanding their needs, solving problems, and responding to feedback;

• Action-oriented: The ability to act quickly and decisively, even in the face of uncertainty, to move projects forward and achieve business goals;

• Systems thinking: The ability to understand the interdependencies and complexities of a process, business or project

• Customer satisfaction: The ability to effectively meet customer demands and exceed their expectations, leading to their fulfillment and positive evaluation of a product and service.

Competencies are key, but to be successful in this role you need to bring a few essentials to kickstart the conversation:

• At least 1 year of experience in revenue operations or renewals;

• At least 2 years of work experience within the Software industry: CPaas, UCaaS, or SaaS in a scale-up environment;

• Experienced with the basics around laws & regulations, VAT, and electronic billing;

• Experience with  Microsoft Dynamics365 CRM, Microsoft Excel, and Monday.com;

• Proven experience with identifying key insights from complex data, presenting data visually through charts and graphs, and bringing to life impacts and understandings.

• You’re process-minded and always looking to make our internal and external customer journey more efficient

Some last notes:

Currently, this role is remote. However, we are also planning to open an office in South Africa, where you will be expected to work on-site at least two days a week once our office is operational.

AnywhereNow is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We accept difference and we thrive on it for the benefit of our employees, our products, and our community.

Please note that we have a background check policy. The background check differs per country and position. If you would like to know more, the Talent Acquisition Specialists are happy to answer any questions!