Senior Systems Engineer

About AnywhereNow

Founded in 2010 in the Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management. Our vision is simple: to ensure every employee and customer feels heard, understood and valued. With around 240 employees representing 22 different countries, we partner with more than 2,000 leading organisations worldwide, including Mazda, the UN International Organization for Migration, Adecco Group and the University of Cape Town. Through our portfolio of Dialogue Cloud, Deepdesk (AI Agent Assist) and Tendfor, we deliver innovative customer experience solutions powered by Microsoft Teams, AI and enterprise technology.

Innovation, customer focus and accountability are at the heart of how we work.

About the Role

As a Senior Systems Engineer within ITBS, you will play a key role in the design, management, security and continuous improvement of AnywhereNow’s Microsoft cloud and core IT infrastructure. You’ll take senior technical ownership across Microsoft Azure, Microsoft 365, Microsoft Entra ID, Microsoft Intune, endpoint security, identity and access management, networking, monitoring, backup and recovery.

This is a hands-on senior engineering role where you’ll have the autonomy to investigate complex technical challenges, make recommendations and implement sustainable solutions. Alongside improving and securing our infrastructure, you’ll support incidents and service requests through the IT service desk and act as a senior escalation point for complex L2/L3 issues.

You’ll balance day-to-day operational support with infrastructure improvements, security remediation, automation and project work, helping us build a secure, reliable and scalable IT environment.

Key Responsibilities:

• Own, manage, and continuously improve Microsoft Azure, Microsoft 365, Microsoft Entra ID, Intune, and related IT infrastructure, ensuring security, reliability, scalability, and appropriate governance.

• Manage identity, access, and endpoint security, including, conditional Access, MFA, privileged access, device compliance, Windows Autopilot, application deployment, Microsoft Defender technologies

• Handle incidents and service requests through the IT service desk, with particular ownership of complex L2/L3 escalations, ensuring issues are investigated, resolved, documented, and structurally addressed where required.

• Act as the senior technical escalation point for complex infrastructure, cloud, identity, endpoint, networking, and security issues, conducting root-cause analysis and implementing permanent solutions rather than temporary workarounds.

• Automate operational and administrative processes using PowerShell and Microsoft Graph, reducing manual effort and improving reliability, consistency, and efficiency.

• Manage and troubleshoot core infrastructure and networking services, including, manage and troubleshoot core infrastructure and networking services, including DNS, VPN, firewalls, connectivity, Windows Server, monitoring, backup, recovery, and hybrid infrastructure.

• Maintain and improve security controls and monitoring, including Microsoft Defender and Microsoft Sentinel, taking ownership of technical remediation arising from security findings, vulnerabilities, or incidents.

• Lead complex infrastructure changes, migrations, and improvement initiatives, including technical design, risk assessment, implementation, testing, validation, and operational handover.

• Maintain technical documentation, architecture standards, operational procedures, and runbooks, ensuring knowledge remains up to date, transferable, and operationally usable.

• Support ISO 27001 and wider security and compliance requirements, including, implementation of technical controls, remediation activities, risk reduction, provision of audit-ready evidence

• Coordinate external suppliers, MSPs, and technology partners, while retaining internal technical ownership of decisions, quality, security, and outcomes.

• Proactively identify technical debt, recurring incidents, security risks, and improvement opportunities, turning operational issues into structural improvements where appropriate.

• Provide senior technical guidance and knowledge sharing within ITBS, supporting team members during incidents, projects, changes, and complex technical investigations

At AnywhereNow, we look beyond technical skills and experience. The way you approach challenges, take ownership and work with others is just as important. We’d love to hear from you if you can demonstrate the following:

• Takes Ownership: You take end-to-end responsibility for incidents, service requests, technical changes and projects. You follow things through from investigation to resolution and make sure the right documentation and improvements are put in place.

• Systems Thinking: You understand how cloud services, identity, endpoints, security, networking and infrastructure work together and consider the wider impact when making technical decisions.

• Problem Solving: You approach complex technical issues methodically, identify the real root cause and focus on sustainable solutions rather than quick fixes.

• Action-Oriented: You’re comfortable taking the initiative when operational issues, incidents or security risks require attention, while considering both technical and business impact.

• Innovation & Continuous Improvement: You look for opportunities to automate processes, eliminate recurring incidents, reduce technical debt and continuously improve the security, reliability and efficiency of the environment.

• Adaptability: You’re comfortable balancing BAU support, incoming tickets, incidents, improvement projects and changing priorities, and you remain effective when dealing with critical or high-pressure situations.

• Communication & Collaboration: You can explain technical issues, risks and recommendations clearly and work effectively with colleagues, stakeholders, management, suppliers and external service providers.

What you’ll Bring

Competencies are important to us, but there are a few technical essentials that will help you succeed in this role:

• 7+ years’ relevant experience across Systems Engineering, Infrastructure Engineering or Microsoft Cloud Engineering, including senior or L3 responsibilities within an enterprise environment.

• Advanced hands-on experience with Microsoft Azure and Microsoft 365, covering administration, configuration, security, governance, troubleshooting and operational ownership.

• Strong experience with Microsoft Entra ID and Identity & Access Management, including Conditional Access, MFA, privileged access, RBAC, enterprise applications and least-privilege principles.

• Advanced experience with Microsoft Intune and endpoint management, including Windows Autopilot, device compliance, configuration profiles, application deployment, Windows updates and endpoint security.

• Strong Microsoft security experience covering Microsoft Defender technologies, Microsoft Sentinel, security hardening, monitoring, investigation, vulnerability remediation and Secure Score improvements.

• Advanced PowerShell scripting and automation experience, ideally combined with Microsoft Graph, with practical experience automating Microsoft 365, Azure, Entra ID, Intune, security, reporting or operational processes.

• Proven experience taking end-to-end ownership of complex L2/L3 incidents, infrastructure changes and technical improvements, including root-cause analysis, networking, backup and recovery, documentation, supplier coordination and working within ISO 27001 or a similar security framework.

Nice to Have

You don’t need to tick every box, but experience in any of the following would be an advantage:

• Microsoft Defender XDR and Microsoft Sentinel, including security monitoring, investigation and remediation.

• Microsoft Graph combined with PowerShell for automation, administration and reporting.

• Microsoft Entra PIM, identity governance and advanced access-management controls.

• Azure networking, Cisco networking and hybrid infrastructure environments.

• Backup, disaster recovery and documented restore testing.

• Working within an ISO 27001 environment, including technical control implementation, remediation and audit evidence.

• Infrastructure as Code technologies such as Bicep or Terraform.

• Coordinating MSPs, suppliers and external technology partners while maintaining internal technical ownership.

• Relevant Microsoft certifications such as AZ-104, AZ-500, SC-300, SC-200 or MD-102.

Information Security Responsibilities

• All employees are responsible for supporting and maintaining the organisation’s information security standards. This includes:

• Adhering to all applicable information security policies, procedures and guidelines at all times.

• Protecting company, customer and partner data from unauthorised access, disclosure, alteration or loss.

• Using company systems, devices and networks in a secure and compliant manner.

• Promptly reporting any suspected or actual security incidents, breaches or vulnerabilities to the appropriate team.

• Completing mandatory information security and data protection training as required.

• Ensuring that confidential information is handled and stored securely in line with company policies and legal requirements.

Failure to comply with information security responsibilities may result in disciplinary action.